Frequently Asked Questions

Why should I Maintain my HVAC System?


Regular maintenance is the best way to ensure trouble free operation and peak performance.




I see water in my pan and now my air is not working. Why?


This is a sign that something is either dripping, leaking or not draining. There is a safety float switch in the pan that is retaining water and when it reaches a certain height the furnace will automatically cut off.




There is ice build up and now my air is not working. Why?


The system may be low on freon, you may have a dirty filter or furnace cabinet or coil may be dirty. Turn system off immediately to allow ice to thaw.




I'm suffering from allergies and or asthma. What can I do?


Talk to us about a whole house air cleaner like the Clean Air Effects. It removes up to 99.98% of airborne allergens from the air making it 8 times more effective than a HEPA filter or 100 times than a 1" filter.




Why is it important for me to use a NATE Certified technician?


NATE (North American Technician Excellence) certified technicians are the only technician recognized nationally for the expertise in heating, ventilation and air-conditioning (HVAC). Our company employs NATE Certified technicians.




What precautions are you taking for COVID-19?


We take it very seriously. We wear masks and gloves while we're in your home and try to minimize touches. Also, you may want to consider our CleanEffects whole-house air filtration system (made by Trane, the recognized industry leader). CleanEffects removes up to 99.98% of allergens from filtered air. It traps particles as small as .1 micron in size. And it is up to 100 times more effective than a standard 1” filter. *Performance verified by leading experts at the Harvard School of Public Health.





Contact Us Now

Office & After Hours Phone:

 

Office Info

M-F, 7:30 a.m. to 4:30 p.m.

Fax: 770-424-0364

Mailing Address

PO Box 1344

Kennesaw, GA 30156

© 2020 by A.Saylor Heating & Air Co., Inc.